What people really say about Frontier
Who knows Frontier better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“Tech support was excellent and corrected the problem remotely. No issues since.”
–Teresa B.
(5/5)
“I would recommend them to anyone looking for internet service.”
–Wanda B.
(0.5/5)
“Very poor customer service. I have had a dispute open for months that has been left unresolved.”
–David W.
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Read our Frontier customer reviews.
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685 Frontier customer reviews.
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Mark B | 10-09-2023
I don’t like there customer support very poor,and I am suppose to get 1gig and I am not .There boxes to get the 1 gig run very hot can barely touch them , they gave me 3 different boxes to get the 1 gig and I still don’t get what I paid for. Beware
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Nolan C | 10-09-2023
Consistent problems with customer service, especially using their app to chat with support. Internet works okay, and when you finally get someone on the phone, they seem nice enough. Had to wait an entire work day to get internet back up, after they shut it off, when I was assured the issue with my billing had been resolved and I wouldn’t be disconnected. Overall frustrating and not worth the headache.
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Jeff F | 10-04-2023
Overall I was satisfied with the service from Frontier and they were almost always here within a few days if I was experiencing any issues and was overall very satisfied.
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Dan J | 10-01-2023
this dsl sucks, they have been promising, fiber optics for over 10 years I'm still waiting for fiber. this company is based out of Texas and could care less about Michigan customers.
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Annie A | 10-01-2023
So many outages. WiFi has more outages than in service days it feels like. Super slow speed.
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Norm V | 09-29-2023
The worst internet company I have seen. Speeds are well below of what you pay for on average less than 50%. And if you read the costumers comments on Facebook, you will see the Same problem is in every state they serve
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Sherry M | 09-22-2023
My internet connection has slowed down so much in the last couple of weeks, that I can't even open some web pages. I have been using the speed tests online and my speed has gotten slower and slower and slower, not better, even though I reported my problems to Frontier a couple of days ago. I am not getting the internet speed that I have been paying for. I've never seen this much of a slow down since I have been with Frontier. It's super bad and I am not even able to download emails (server not connecting errors), can't load web pages, tv spins continuously. Frontier needs to do something much much better for their customers. This type of service is unacceptable.
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Bridget M | 09-21-2023
Frontier's Internet speeds are so slow they cause more problems than they solve. It's criminal to charge $50+/month for speeds less thank 6/0.5. My Mom has been paying for Internet for years that simply doesn't work. In addition to the ridiculously slow speeds they have outages all of the time. DO NOT WASTE YOUR MONEY.
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