Internet providers in Rio Rancho, NM

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Lori F | 06-03-2015

We have been with Centurylink for over 10 years, if you count our time in MT. Even there, we had major problems with them as far as reliability, but that was the onlly service available for our location. For the past 4 years in NM, we have had extremely annoying experience with customer service...the automated system that seems to be the first barrier to any service is nearly impossible, whether information is manually or verbally inputted, it does not register without several tries. Hold times on every single call are truly over 15 minutes. I have been on hold while writing this for over 20 minutes. Also, rates continue to change for the worse, although we have been with them all these years. We do not get rewards for loyalty. Now my automatic billing has increased without explanation, but service has not. This company has no concern for customer satisfaction at all, and service is not consistent with internet.

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Connie M | 05-31-2019

Verified User

This company is horrendous. They consistently screw up their billing and then imply that you're lying when you contact them to let them know that you've paid. Apparently their motto is the customer is always wrong. Like I'd risk messing up my credit over a small bill. I've never and I mean never had a positive experience in dealing with them on the phone. They are condescending and incredibly rude. If you can...find another internet provider. These people are total jerks.

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Tim O | 01-30-2016

I called Centurylink, they said they could increase me to fourty meg, and signed me up, then they called me back and said its not cost effective for them to do that. Really!!!! But here in New Mexico they have me signed up for hard wire, wifi and phone with ten meg and as low as one meg speed. That speed is something from the last century. After months of not being able to watch wifi streaming video, movies without connection failures or re-buffering. I am changing to different company that has hard wire, wifi with one hundred meg and phone service as well for a better price. Streaming video, movies and TV are the future way. Centurylink needs to get with the needs of the customers or loose out.

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