Affordable Connectivity Program (ACP): Bridging the Digital Divide with Accessible Internet Solutions

Data as of 2/7/2023. Offers and availability may vary by location and are subject to change. See full disclaimer below.

What is the Affordable Connectivity Program?

If you’re not familiar with the Affordable Connectivity Program (ACP), it’s a benefit program from the Federal Communication Commission (FCC) that provides $30 per month toward a household’s internet bill.¹ Those living on Tribal land or certain high-cost areas may be eligible for enhanced support of up to $75 per month.

The ACP is limited to one monthly service discount and one device discount per household. The ACP is important because of its broad reach and flexibility as well as the consumer protections that prevent providers from taking advantage of those in the program.

In the two years since the program went into effect, more than 20 million American households have signed up and are currently receiving benefits.⁵ This has gone a long way to reducing one of the major barriers that perpetuates the digital divide that exists in the US. Furthermore, this and other federal programs targeting internet access have encouraged providers to expand their networks and connect previously overlooked areas. In just the second half of 2023, the number of U.S households without access to high-speed internet dropped by over 1 million, which is a whopping 13% reduction.⁶ Although there’s still a significant digital divide in the U.S., policies like the ACP are already making a significant impact.

What makes a good ACP-compatible internet plan?

Since the government will pay up to $30 toward any broadband internet plan, most major providers have created new ACP-specific internet plans that cost exactly $30. Shocking, I know. Fortunately for ACP recipients, most providers aren’t just milking the program while offering nothing. Since $30 is quite a bit more than other existing low-income plans that came in around $10 or $20 per month, most ACP-compatible plans also offer higher speeds than your average low-income plan.

Importantly, providers also can’t force ACP recipients into high-priced or low-quality plans in order to receive their discount. Providers must also apply the discount to new, prior, and current customers. Thanks to these protections, the ACP gives its beneficiaries a huge amount of freedom to choose the provider and plan that works best for their specific needs.

Internet Providers with ACP plans

Data as of 7/5/2023. Offers and availability may vary by location and are subject to change.

*Plans up to 100Mbps only. Terms, conditions & restr’s apply

†Only eligible households may enroll. Benefit is up to $75/mo in Tribal Lands.

‡Per month w/ Fios Forward + Affordable Connectivity Program (discounts may vary).

§Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

‖Requires participation in the Affordable Connectivity Program (ACP) described below. ACP credit may be applied to any internet service levels; when applied to Connect2Compete+ Internet service, internet service is FREE. Discounted or free rates apply for as long as you qualify and remain enrolled in the ACP program; to be eligible for this offer, you must first qualify and sign-up to the ACP. Upon expiration of the ACP program, standard internet service rates may apply. Mediacom may require proof of eligibility or registration in the ACP. Offer eligibility, service features, terms, policies, and prices are subject to change. Taxes and fees extra.

Most good ACP-specific plans offer speeds around 100 Mbps, which is enough download speed for the average household to do most online activities, including checking emails, paying bills, online education, and even streaming video. Fiber connections are the best, if you have access to one in your location, though cable connections are also fairly fast and reliable.

For those households that need more speed, remember that your ACP credit can be applied to most plans, including blazing fast gigabit connections, though your discount won’t cover your entire monthly bill.

Other providers with ACP commitments

On May 9, 2022, President Biden announced that 20 internet providers had committed to offering ACP-eligible households high-speed internet access for $30 or less.⁴ While most ISPs participate in the program, these providers have created special plans designed to give ACP recipients the maximum benefit. This includes plans with a monthly cost of $30 or less, which, with the ACP discount, you get for $0 per month—absolutely free.

Who qualifies for the Affordable Connectivity Program?

You may qualify for the ACP if at least one person in your household meets the following criteria:

• Qualifies for the Lifeline Program
• Is approved for the National School Lunch Program (NSLP) or School Breakfast Program (SBP)
• Has received a Pell Grant in the current award year
• Is currently eligible for certain providers’ low-income programs
• Receives assistance through SNAP, Medicaid, Federal Public Housing Assistance, SSI, or WIC
• Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations

Households can also qualify for the ACP if the household income is less than or equal to 200% of the federal poverty guidelines, which are specific to each state.

How to Enroll in the ACP

There are two steps that you must complete in order to enroll in the ACP:

1. Submit an application for the ACP.
2. Contact your provider to apply the discount to your bill.

Both these steps must be completed in order to receive your ACP benefits.

Submit your application

The easiest way to apply to the ACP is to fill out the application online. Creating an account requires only your contact information and one ID number (there are several options, though the last four digits of your social security number is supposedly the fastest to process).

Households that are already enrolled in the Lifeline program or another low-income program with a non-Lifeline provider can often skip this step and simply contact their internet provider directly to enroll in the program.

You can also download the application form, print it out, and submit it by mail along with copies of your documentation. If you already have internet at home and are applying for yourself, it’s easier to apply online. But when you’re helping out a family member or friend without internet access, giving them a printed copy of the form to fill out for themselves is often an easier solution.

Completed application forms should be sent to the following address:

ACP Support Center

PO Box 7081

London, KY 40742

Contact your provider

Most national and local internet service providers (ISPs) in the US participate in the ACP, so you generally have your choice of ISP for the program. If not, the FCC has a tool to search participating providers in your area.

The process of setting up your ACP discount differs between providers. Some may have additional application forms you must complete in order to receive your benefit. As mentioned above, eligible households must both apply to the ACP and set up service with their provider. If either step is skipped, the ACP benefit won’t be applied to your bill.

Affordable Connectivity Program FAQ

Sources

1. Federal Communication Commission, “Wireline Competition Bureau Seeks Comment on the Implementation of the Affordable Connectivity Program,” November 18, 2021. Accessed February 10, 2022.
2. Federal Communication Commission, “Affordable Connectivity Program,” Accessed February 10, 2022.
3. Infrastructure Investment and Jobs Act, Pub. L. No. 117–58, 135 Stat. 429. November 15, 2021. Accessed February 10, 2022.
4. The White House, “FACT SHEET: President Biden and Vice President Harris Reduce High-Speed Internet Costs for Millions of Americans” May 09, 2022. Accessed May 12, 2022.
5. Brian Fung, CNN, “More than 20 million Americans enrolled in a federal program for subsidized internet access,” August 14, 2023. Accessed August 14, 2023.
6. Jessica Rosenworcel, FCC, “National Broadband Map 3.0: Thankful for Continued Improvements,” November 17, 2023. Accessed November 21, 2023.

Disclaimer

*Plans up to 100Mbps only. Terms, conditions & restr’s apply

†Only eligible households may enroll. Benefit is up to $75/mo in Tribal Lands.

‡Per month w/ Fios Forward + Affordable Connectivity Program (discounts may vary).

§Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

‖Requires participation in the Affordable Connectivity Program (ACP) described below. ACP credit may be applied to any internet service levels; when applied to Connect2Compete+ Internet service, internet service is FREE. Discounted or free rates apply for as long as you qualify and remain enrolled in the ACP program; to be eligible for this offer, you must first qualify and sign-up to the ACP. Upon expiration of the ACP program, standard internet service rates may apply. Mediacom may require proof of eligibility or registration in the ACP. Offer eligibility, service features, terms, policies, and prices are subject to change. Taxes and fees extra.